With mockup approval, turnaround time is typically 3-4 weeks from order submission. A specific timeline will depend on the details of the order and pattern chosen.
Anything less than 3 weeks (1-3 week timeframe) will constitute a rush order and a 25% surcharge will be applied.
- Mockup: Written description or vectorized mockup
- Order approved (includes mockup, size, number, fabrics etc.)
- Order submitted to production
- Production 50% complete (Assembly of Uniform)
- Order completed
- Order Ready for Pickup or Ship to customer
We have developed an order status update directly on our website. Please visit….
Yes! You will be able to upload your existing pattern along with artwork images directly to our website.
Yes! We encourage our customers to be as creative as possible. If you have a vision, we at Sultan can execute it as we have been doing for over 20 years. Sultan is a custom based team uniform manufacturer. We do not carry any stock items in hopes of creating a custom product that is totally unique to your style, budget and branding. We urge you to take advantage of our creative concept and send any or all designs. Then have us go to work! You are even able to upload your own custom designs directly to our website. It’s as simple as that!
The fabrics that we offer are noted in the ….section of our website. We have fabric suggestions for specific sports but ultimately you have complete flexibility in terms of fabric choice and placement on pattern.
Once patterns are chosen with specific fabrics, your choices of artwork choices on the blank garment are:
- screen print
- tackle twilled (hand cut hand sewn)
- Embroidery (embroidered logo’s )
We can recreate or design any and all custom fonts, graphics or images as per your requirements.
We do provide this specific service through our LAB (design team.) They specialize in creating designs with great attention to detail in fine tuning mockups with the production process and execution in mind. If you are very specific about the finished product, we strongly suggest you take advantage of this fee based service. The return on investment is second to none.
No order will be submitted to manufacturing without the artwork being approved by customer.
Our products will be free of any material defects and or poor workmanship. Any items deemed to be defective will be replaced upon request.
A number of factors come into play that can affect the ultimate life expectancy of our product. Examples are frequency of use, sport being played and general care of product. We do have customers who have used our uniforms for a period of 8-10 years (seasons) without having a need to replace.
If the error was due to incorrect submission, it will be the customer’s responsibility and replacement fees will apply. If deemed to be an error during the manufacturing process, the item will be replaced at no cost.